How can we help?
Do you have questions about our products or your investments? Find answers on our frequently asked questions page.
Please contact us if you can’t find what you are looking for.
Questions about accounts
Your RRSP will remain unchanged until you fully cash it out or convert it into a RIFF.
Please note that you can continue making contributions to your RRSP after you retire if you still have unused contribution room. These contributions may prove valuable if you have large taxable gains (sale of a rental property, capital gain on non-registered investments, etc.).
You can contribute to your RRSP until December 31 of the year that you turn 71. Please note that you cannot make contributions in the first 60 days of the year following the year that you turned 71. Book a phone or a video appointment, whichever you prefer. Our team of retirement savings and mutual funds advisors is there to guide you through all of your savings projects.
If your investor profile still meets your current needs, you can make contributions by yourself at any time through the FÉRIQUE Portal or mobile app. To learn how to execute a transaction, go to the Transaction page. You can also call the Advisory services at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.
There’s no minimum age to contribute to an RRSP. However, you still have to confirm your available contribution room before contributing to your RRSP. You need to be at least 18 to
contribute more than $2,000.
You can contribute to your RRSP until December 31 of the year that you turn 71. Please note that you cannot make contributions in the first 60 days of the year following the year that you turned 71.
You must convert your RRSP into a RRIF (or LIF) in the year that you turn 71.
You can start contributing to your TFSA in the year that you turn 18. Please note that your TFSA contribution room starts to accumulate in the year you turn 18. Your TFSA contribution room will only accumulate for the years during which you are a resident of Canada throughout the entire year.
Questions about fees
As stated in our Prospectus, we charge a transfer fee of $150, plus applicable sales taxes, on the full transfer of a registered account to another financial institution.
If you transfer an account with a value of at least $5,000, FÉRIQUE Investment Services will refund you up to $150 in transfer fees. You need to provide us with a copy of a document stating the transfer fees you paid so that we can refund them to you. Go to the My Documents section (upper right corner of the page) in the Client Portal to send us your document. You’ll find a section at the bottom of the page to securely share files.
You can find this information in the quarterly statement for the period ended December 31. Just look in the Fund expenses and other fees section of the document.
Questions about FÉRIQUE services
Learn more about the services we offer and the benefits available to clients of FÉRIQUE Funds on the Become a client page. To find out more about our involvement in the engineering community, consult the Engineering graduates and Engineering students pages.
FÉRIQUE Investment Services (FÉRIQUE) can refer you to our partner nesto for all your mortgage needs. FÉRIQUE will not be your mortgage creditor. We only offer a mortgage referral service to our clients, who will then keep the commission FÉRIQUE would have earned. To learn more, check out our Mortgage Referral program.
There’s definite value in getting a second opinion and having a third-party review your investments. We can have a look at your latest account statement with you and recommend FÉRIQUE solutions tailored to your needs, with no obligations or commitments on your part.
Go to the My Documents section (upper right corner of the page) in the Client Portal to send us your document. You’ll find a section at the bottom of the page to securely share files.
Questions about opening an account
There are three easy ways to open an account:
- Open an account by yourself on the Portal or the mobile application; or
- Call the FÉRIQUE Investment Services Advisory team at 514-788-6485 (toll free 1-800-291-0337), between 8 a.m. and 8 p.m. Monday to Thursday and Fridays from 8 a.m. to 5 p.m.; or
- Book an appointment with an advisor on the Contact page.
The minimum initial investment is $500 for each fund. You can also buy fund units through a pre-authorized contribution plan (PAC). For PACs, a minimum contribution of $50 per month for each fund is required.
Questions about getting financial advice
You can book a phone or a video appointment, as you prefer. Our team of retirement savings and mutual funds advisors is here to guide you through all of your savings projects.
Retirement planning is a very useful process that can enable you to achieve your retirement goals. Book an appointment with one of our advisors to help you in this process. Our team of retirement savings and mutual funds advisors is there to guide you through all of your savings projects.
Here’s all the information and documents we need to analyze your retirement income:
- Current RRSP/TFSA/RESP contributions and unused contribution room
- Current income (wages, retirement income, etc.)
- Retirement age
- Non-FÉRIQUE investment account statements (double-sided)
- Home value
- Pension statement, if applicable
- QPP statement
- Estimated retirement cost of living
- Your budget, if applicable
Go to the My Documents section (upper right corner of the page) in the Client Portal to send us your documents. You’ll find a section at the bottom of the page to securely share files.
Diversifying your investment portfolio is at the core of any investment strategy. FÉRIQUE has the perfect solution for you. We offer Portfolios suitable for every investor profile that are automatically rebalanced each month. Contact us to discuss the possibility of switching funds and get advice suited to your investor profile.
You must withdraw the excess amount in order to fix the situation.
According to the CRA website, when a TFSA holder owes on overcontributions for a given year, they must file Form RC243, Tax-Free Savings Account (TFSA) Return and Form RC243-SCH-A Schedule A - Excess TFSA Amounts.
We will simply withdraw the excess amount from the account.
Please refer to the Tax payable on TFSAs page on the CRA website Examples – Tax payable on excess TFSA amount - Canada.ca.
You can only make withdrawals or contributions to an RESP by phone. Call us at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.
If you want to use the money in the RESP to pay for your child’s education, you need to send us proof of enrolment. The proof of enrolment is valid for six months following the end date of study and must include the following information:
- Student name
- School name or web address
- Study program title or code
- Semester (summer, fall, winter, spring) or date range (e.g., 2021-01-01 to 2012-05-01)
- Student status: full-time or part-time (number of credits or hours is acceptable)
The terms and amount of the contributions to the group RRSP or TFSA will be determined in your employment contract with your employer. Please contact your payroll department to set the amounts to be deducted.
To open your account online:
- Go to the Portal or on the FÉRIQUE app;
- Click on Start Investing;
- For Eligibility Criteria for FÉRIQUE Funds, select Participant in a FÉRIQUE group plan;
- Enter the name of your employer so we can link your account to their group plan;
- After your investor profile has been defined, a FÉRIQUE Portfolio will be recommended to you. In the days following the opening of your account, FÉRIQUE Investment Services will contact your employer to finalize the opening of your account.
There are two ways for you to invest: you can either invest a lump sum of money or set up a periodic purchase plan.
If you have an UNREGISTERED, TFSA or RRSP plan, you can execute the transaction yourself through the Portal or the mobile app.
In the Client Portal, click on the Transaction tab at the top of the screen to start.
If you want to invest in an RESP, please call us during business hours at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.
To transfer an account from another financial institution, please securely send us your investment account statement through the Client Portal. Go to the My Documents section (upper right corner of the page). The section to securely share files is at the bottom of the page.
You can also call us at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.
Before participating in the HBP, please be aware that your RRSP contributions must remain in your account for at least 90 days before you can withdraw them under the HBP.
If you comply with the 90-day rule, you can fill out and securely send us Form T1036 through the Portal.
Go to the My Documents section (upper right corner of the page) in the Portal to send us your document. You’ll find a section at the bottom of the page to securely share files.
You can also call us at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.
You can make the withdrawal by yourself on the Client Portal or by calling us so we can carry out the transaction for you. If you have any questions or concerns about the tax implications or the withholding tax deducted from the amount withdrawn, we encourage you to contact us before going forward with the transaction. You can reach us at 514-788-6485 (toll-free 1-800-291-0337) Monday to Thursday, from 8:00 a.m. to 8:00 p.m., Friday, from 8:00 a.m. to 5:00 p.m.